Employee No: EMP303

Experience: 4 Years 0 Months

Job Description:

• Lead & manage a team of customer relation officers (CRO) and services staff by providing regular mentoring and coaching to achieve service excellence
• Manage customer & stakeholder feedback & escalation from Omni-channels to ensure all feedback are promptly attended to
• Identifying & driving efficiency & effectiveness within the team & highlight pertinent issues for process improvements
• Proactively work with various departments & stakeholders to look at areas for improvement
• Manage outsourced team handling hotline, mystery store audit, link point issues, contract cleaners and pest control etc
• Presentation on service performance & issues to stakeholders at meetings

Salary: 5800 monthly

Industry: Retail / FMCG / Beauty

Certificates Holding: Not Specified

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