Prime1jobs

Posted on Mar 02 2020

2 Years

3000 monthly

Singapore

Experience: 2 years

Job Description:

Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with the user to ensure the problem is resolved satisfactorily.
Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
Develops and provides technical coaching and mentoring to other desktop services staff and company associates.
May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed.
Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to ensure customer satisfaction.
Provide accurate and timely logging of customer incidents and tasks to meet agreed-upon service levels.
Demonstrate initiative and act independently to resolve problems.
Participate in team projects as requested.

Salaryy: 3000 monthly

Industry: Information Technology

Certificates Required: Nil

No of vacancy: 1

Networking Jobs Troubleshooting Software installation

Education:

Bachelor Degree - Any

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