Experience: 3 years

Job Description:

• To provide 1st level of support via hotline calls and emails with SLA.
• To log all customer requests into the internal ticketing system.
• To monitor Linux & Windows system on AWS and Azure cloud.
• To provide efficient and timely technical support to end-user.
• To escalate an unresolved issue to 2nd and 3rd level engineers for further resolution.
• To follow up on the progress of all outstanding issues until closure.
• To perform other IT related duties when assigned by the management.