Experience: 2 years

Job Description:

We are looking for an IT Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

• Address user tickets regarding hardware, software and networking
• Walk team members through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel