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Desktop Support Engineer

Posted on Feb 29 2020

3 Years

2400 monthly

Singapore

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Experience: 3 years

Job Description:

To provide day to day back end IT level 2 support services on end-user touchpoints, namely Desktops/Laptops/Printers/Mac Devices; Mobile Telephony, UCS desk phones, video & voice conferencing, etc...
2. Be the focal point of contact for users, level 1 end-user engineers, service desk, overseas vendors pertaining to all end-user touchpoint related enquiries/issues.
3. To work closely with cross tower and vendors, on resolving all Networked/Applications/Infra related issues affecting end-user touchpoints, ensuring fast turnaround time for service recovery.
4. To prepare, verify and distribute quarterly Desktop OS images updates based on stringent test plans derived.
5. To prepare, verify and distribute various monthly End User Services related reports
6. To prepare and package approved software into distribution packages to ease the installation process.
7. To perform root caused analysis, derive permanent solutions and preventive measures on all end-user touchpoint issues identified.
8. Experienced in Desktop SOE image preparation using Microsoft MDT/SCCM is an advantage.
9. Experienced in managing Symantec endpoint and console is a plus point
10. Highly skilled in supporting all versions of Microsoft Desktop Operating Systems and Technologies/Tools, including but not limited to Office 2010/Office 2016/Office 365 (Advanced - - Excel/Word formulas and macros; PowerPoint decks).

Salaryy: 2400 monthly

Industry: Information Technology

Certificates Required: Nil

No of vacancy: 1

Key Skills
Microsoft Desktop Operating Systems and Technologies
Desired Candidate Profile

Education:

Bachelor Degree - Computer science

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