Experience: 4 years

Job Description:

Responsibilities

• Perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
• Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA).
• Deploy software through SCCM 2012; SCCM Reporting using Microsoft SQL; Supporting Win10 and limited Apple MacOS; Supporting O365, Teams and Skype for Business, amongst other technologies.
• Interface with third-party support and equipment vendors. Procurement, Shipping and Asset Management work.
• Apply professional English business and technical writing skills to create or enhance documents, procedures or results from testing and evaluation work.
• Provide IT advice and training to staff and management in line with company guidelines, policy and standards.